General Terms and Conditions

  1. Scope of contract

    The following general terms and conditions are valid for all orders placed via our online shop.

  2. Contract parties, contract conclusion

    The contract is concluded with LA SIESTA GmbH.

    By uploading products to our online shop we make a binding sales offer for those products. You can put our products into the shopping cart without obligations and you can correct your entries before placing a binding order any time by using the designated and described correction measures in the checkout process. The products contained in your shopping cart will be ordered conclusively after clicking on the order button. We will acknowledge receipt of your order by sending you an automatically generated email accepting your order.

  3. Contract language, contract text storage

    The contractual language is English.

    We store the contract text and send you order details and General Terms and Conditions by email. You can also review our General Terms and Conditions online on this site. For safety reasons, previous orders are no longer accessible online.

  4. Terms of delivery

    Product prices are stated without delivery cost. Delivery cost will be charged separately. More information about delivery cost can be found under Shipping Information.

    We do not deliver to parcel collection stations or post offices.

  5. Payment

    Payment for goods can be made by one of the following payment methods:

    Credit card

    You submit your credit card details to us at the time you place the order.

    Directly after your order submission and after verification that you are the rightful owner of the credit card, we’ll ask your credit card company to issue the payment. The payment transaction is automated by the credit card company and your credit card will be charged.

    PayPal

    During the checkout process you will be forwarded to the website of the payment service PayPal. You need to be registered with PayPal to make the payment. This requires a legitimation with your personal PayPal login details and additional confirmation to finally issue the payment on PayPal’s website. After the receipt of your order in our shop we’ll ask PayPal to issue the payment to us. You will receive additional information during the checkout process.

    The payment transaction via PayPal is an automated process made immediately afterwards.

  6. Reservation of Proprietary Rights

    All goods remain our property until fully paid.

  7. Transport damages

    In case goods are delivered with evident transport damage, you need to file a claim with the deliverer immediately upon receipt and contact us as soon as possible. To miss filing a claim or to contact us does not have any consequences for your legal rights, legal rights enforcement or warranty. But you would help us enforcing our own rights towards the delivery service or insurance company.

  8. Warrantee and Guarantee

    If not clearly stated otherwise below, the legal liability for defects is valid.

    The period of limitation for liability claims for used goods is one year after delivery of the goods.

    The preciding restrictions and reductions of the period of limitation are not valid for damages that are caused by us, our legal representatives or servants

    • for death or personal injury arising from our negligence,
    • for fraudulent misrepresentation,
    • for breach of the cardinal obligations, which are necessary to fulfill the contract properly and that the contract partners can generally trust to be kept (cardinal obligations)
    • for liability promises, as agreed upon
    • as far as the scope of the legal product liability is applicable.
    Information about additional guarantees that might be applicable and the exact scope of the guarantee is stated in the product description and on separate informative pages in the online shop.

  9. VAT exemption

    VAT exemption applicable to exports for non-commercial tourist traffic is excluded. This applies in particular to third countries outside the EU such as Switzerland.

  10. Liability

    We have unlimited liability for claims resulting from damages that are caused by us, our legal representatives or servants

    • for death or personal injury arising from our negligence,
    • for fraudulent misrepresentation,
    • for liability promises, as agreed upon
    • as far as the scope of the legal product liability is applicable.
    In case cardinal obligations of the contract are breached and which the contract partners can usually trust to be met and which need to be met to enable a proper contract fulfillment, whether by slight negligence by us, our legal representatives or servants, the liability is limited to the damage that can typically be anticipated at the time of the contract conclusion. Further compensation for damages is excluded.

  11. Code of conduct

    We submit to the following code of conduct:
    Trusted Shops quality criteria

    http://www.trustedshops.com/tsdocument/ TS_QUALITY_CRITERIA_en.pdf

  12. Dispute settlement

    The European Commission provides a platform for resolving online disputes. You can find it under http://ec.europa.eu/consumers/odr/.

    We are neither bound nor willing to take part in any settlement action before a consumer arbitration board.